Question 1

Is DECOL24 web-based?

Accepted Answer

Yes. DECOL24 is web-based software that runs in your browser, so there is no local installation required.

Question 2

Can DECOL24 be configured to our processes?

Accepted Answer

Yes. The setup is configurable, including collection workflows, ticket types, user access and client access, so it can follow the way your team works.

Question 3

Does DECOL24 support two-factor authentication?

Accepted Answer

Yes. Two-factor authentication (2FA) is available to help protect user accounts.

Question 4

Do you provide onboarding and training?

Accepted Answer

Yes. Onboarding training is provided to help your team get started with the software.

Question 5

Can multiple users work in DECOL24?

Accepted Answer

Yes. DECOL24 supports multiple users, with access configured according to each user's role.

Question 6

Is there a client portal?

Accepted Answer

Yes. A client portal is available, and client access can be configured so clients see the information relevant to them.

Question 7

Can we upload cases in bulk?

Accepted Answer

Yes. Cases can be uploaded in bulk, and API integration is available for connecting with your existing systems.

Question 8

How is DECOL24 priced?

Accepted Answer

Pricing is quotation-based and depends on your requirements. Contact our team or book a demo to receive a quotation.

Question 9

Can we access DECOL24 from anywhere?

Accepted Answer

As a web-based platform, DECOL24 can be accessed from different locations, subject to the access controls configured for your organisation.

Question 10

How are upgrades handled?

Accepted Answer

Because DECOL24 is web-based, upgrades are delivered on the platform without local installations on your computers. Contact us for details on how upgrades apply to your setup.

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