Configurable request types
Set up tickets for internal requests and customer-service requests.
Ticketing System
A ticketing system for internal and customer-service requests
Configure request types, set priorities, and track every ticket through to resolution, all within the same platform you use for collections.
Product screens
Capabilities
What you can do with DECOL24
Prioritisation
Assign priorities so urgent matters are handled first.
Tracking
Follow the status of each ticket and who is handling it.
Resolution
Close tickets with a clear record of how they were resolved.
Activity logs
Keep a history of every update made to a ticket.
Multiple users
Distribute tickets across your team with role-based access.
See DECOL24 in action
Book a demo and our team will walk you through the platform and prepare a quotation for your requirements.